Rules for the transmission of Messages to foreign Operators

Rules of Operators in Kazakhstan (KZ)

Operators of Kazakhstan have established the following Rules (including prohibitions, fines):

1. It is forbidden to send SMS messages from digital Sender Names.

2. Traffic aggregation using common alphabetic and alphanumeric Sender Names is prohibited.

3. Sending notification, as well as promotional/marketing (advertising) SMS messages is allowed only on weekdays from 9:00 to 21:00 (GMT+6).

In the interval after 21:00 and before 9:00 (GMT+6), as well as on weekends and holidays, sending SMS messages is allowed only in the following cases:

3.1. if the Subscriber has requested OTP (one-time code, password);

3.2. if the Subscriber has requested the provision of any information in the form of SMS messages;

3.3. notification in the form of SMS-messages about emergencies, incidents, urgent messages about traffic accidents.

4. If the Operator receives a Subscriber's complaint about receiving SMS-messages, in respect of which there is no information about the availability of the relevant consent of the Subscriber (in the form provided for in this clause), the Customer undertakes to provide the Subscriber's consent in writing. The specified document must be signed by the Subscriber and must demonstrate his consent to receive SMS messages from a certain service. Otherwise, SMS messages will be considered as SPAM.

5. In case of non-compliance with the prohibitions (requirements) provided for by these Rules, the Operator has the right to demand payment of a fine established by the Operator (as of December 1, 2022, the amount of the fine is from 1,000,000 tenge for each violation). The Customer undertakes to compensate the Contractor's losses caused by violation of the Rules and, as a result, payment of the Operator's fine.